Returns / Refund policy. As the vast majority of our products are bespoke and made to order no refunds can be entertained should you change your mind and not notify us or cancel the order before production or shipment of the product.
Solar Lamps are guaranteed for 1 year from the date of purchase and contain a rechargeable battery which will need to be replaced after a number of years, Balgriffin Memorials will not be liable for damage to these item within the cemetery caused by negligence, vandalism or otherwise and it should be understood that items such as batteries will eventually need replacing.
A mock up of hearts, plaques and custom items will be e mailed on acceptance of the order, It is the clients responsibility to check and approve this mock up for mistakes in spellings and no refund will be entertained in circumstances where the client has approved this mock up or given us incorrect details.
All additional inscriptions are laid out at the discretion of our stonecutters unless specified otherwise at the time of order, no refunds can be made if the client is not happy with the layout of their new inscription and has failed to specify their requirements in full to our staff on the order form at time of order.
Granite colours vary from slab to slab and are a natural product with differing granular compositions resulting in colour variations etc therefore refunds cannot be entertained should the client not like the colour of the delivered product.
No refund of payments or deposits can be made where work has commenced.